BAK Painting, LLC — Privacy Policy

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Effective date: September 12, 2025

Overview

This Privacy Policy explains how BAK Painting, LLC ("BAK Painting," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit or interact with our website (bakpainting.com), create an account, request an estimate, complete a survey, or otherwise communicate with us. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following categories of information:
• Contact and Project Details: name, email, phone number, service address, project details, photos you provide, and your communications with us.
• Account Information: username and any preferences if you create an account.
• Payment and Billing Information: when you pay online (e.g., via pay.bakpainting.com), your payment details are processed by our third‑party payments provider; we do not store full card numbers.
• Device/Usage Information: IP address, browser type, pages visited, and interactions with our site. We may use cookies and similar technologies to analyze traffic and improve the site.
• Estimates, Reviews, and Surveys: information you submit through forms, testimonials, or customer surveys.

How We Use Information

We use personal information to:
• Provide estimates, schedule and deliver services, and manage customer accounts;
• Communicate with you about your project, appointments, promotions, or important updates;
• Process payments and send invoices/receipts;
• Operate, maintain, secure, and improve our website, products, and services;
• Comply with legal obligations and enforce our agreements.

Cookies and Analytics

We use cookies and similar technologies to remember preferences and understand how visitors use our site. You can control cookies through your browser settings. Some site features may not function properly without certain cookies.

reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Google may collect device and usage data to provide and protect the reCAPTCHA service.

Sharing of Information

We share personal information only with:
• Service providers that help us operate our business (e.g., website hosting, analytics, payment processing, scheduling/CRM, email communications);
• Professional advisors and insurers as needed;
• Law enforcement, government authorities, or other third parties when required by law or to protect our rights.
We do not sell personal information.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the information and our business needs.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, or delete your personal information; to opt out of certain processing (such as targeted advertising); and to appeal our decision about a request. To exercise these rights, contact us using the details below. We will verify requests consistent with applicable law.

California Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (as amended by the CPRA), including the rights to know, delete, and correct personal information, and to opt out of certain sharing for cross‑context behavioral advertising. We do not sell personal information. To submit a request, contact us using the details below.

Oregon Notice

We strive to honor reasonable privacy requests from Oregon residents consistent with the Oregon Consumer Privacy Act. While small businesses like ours may be exempt from certain provisions, we will review and respond to requests to access, delete, correct, or opt out of targeted advertising.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Links to Other Sites

Our site may contain links to third‑party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Your continued use of the site after an update signifies your acceptance of the changes.

Contact Us

If you have questions or would like to exercise your privacy rights, please contact us:
• Phone: 971‑506‑5097
• Web: https://bakpainting.com/contact-us

• Mailing: BAK Painting, LLC, Oregon City/Gladstone, OR (service area)

Do not include sensitive information in web forms.